Terms of Service

Last Updated: 3/10/2023

Welcome to Viviscal. The Viviscal website and services are provided by Church & Dwight Canada Corp. (“Church & Dwight,” “we,” “us,” or “our”). These terms of service (“Terms of Service” or “Terms”) govern your (“you” or “your”) access and use of the viviscal.ca website (the “Website”) and all services provided by Church & Dwight via the Website (“Services”) and your purchase of a subscription membership and/or products sold through the Services. By using the Services, you indicate your unconditional acceptance to be bound by these Terms and the Church & Dwight Privacy Policy and you agree not to use the Services for any purpose that is prohibited by these Terms of Service. If you do not agree, please do not use the Services. We may revise these Terms of Service at any time and in our discretion. Your continued use of the Services will mean you accept those changes, and you agree to comply with all applicable laws and regulations.

1. PRIVACY POLICY.

Refer to our Privacy Policy for information about how we collect, use, and disclose your information.

2. ELIGIBILITY.

You must be 18 years of age or older to use the Services. By visiting the Website or using the Services, you represent and warrant to Church & Dwight that you are 18 years of age or older, and that you have the right, authority, and capacity to agree to and abide by these Terms.

3. SUBSCRIPTION MEMBERSHIP; CANCELLATION POLICY.

a. Recurring Membership; Automatic Renewal
YOU ACKNOWLEDGE AND AGREE THAT EACH MEMBERSHIP SUBSCRIPTION AUTOMATICALLY RENEWS UNLESS YOU CANCEL IT OR WE SUSPEND OR TERMINATE IT IN ACCORDANCE WITH THESE TERMS.

Single Box Delivery
If you have selected the Single Box Delivery offer, your payment will be $60 to your credit or debit card associated with your account (“Payment Method”) for one month’s supply of Viviscal Hair Growth Supplements. Shipping and handling are free.

Monthly Delivery
If you have signed up for a membership subscription and selected the Monthly Delivery offer, your payments will be $54. You will be billed every 30 days to your credit or debit card associated with your account (“Payment Method”). Shipping and handling are free. Every 30 days, you will receive a 30-day supply of Viviscal Hair Growth Supplements. This cycle will repeat until you cancel your membership subscription. For detailed instructions on how to cancel, see Section 3(b) below.

3-Month Delivery
If you have signed up for a membership subscription and selected the 3-Month Delivery offer, your payments will be $144. You will be billed every 3 months to your credit or debit card associated with your account (“Payment Method”). Shipping and handling are free Every 3 months, you will receive a 3-month supply of Viviscal Hair Growth Supplements. This cycle will repeat until you cancel your membership subscription. For detailed instructions on how to cancel, see Section 3(b) below.

6-Month Delivery
If you have signed up for a membership subscription and selected the 6-Month Delivery offer, your payments will be $270. You will be billed every 6 months to your credit or debit card associated with your account (“Payment Method”). Shipping and handling are free. Every 6 months, you will receive a 6-month supply of Viviscal Hair Growth Supplements. This cycle will repeat until you cancel your membership subscription. For detailed instructions on how to cancel, see Section 3(b) below.

b. Subscription Membership Cancellation; Customization
You may cancel your subscription membership or customize future shipments at any time by calling the customer relations phone number (888-444-9071). Cancellation requests submitted in this manner must be received at least one full calendar day prior to your next shipping date to avoid being charged for that shipment. Cancellation requests received after that shall take effect the following month.

4.TERMS OF SALE.

a. Pricing

Prices displayed on the Website (including any shipping and handling charges) are quoted in CAD currency and are valid only in Canada. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice; provided, however, that if we change the price associated with your Subscription Membership, we will provide advance notice of such changes. We will not, however, be able to notify you of changes in any applicable taxes. The shipment of products to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your subscription(s) in accordance with the cancellation policies set forth in Section 3(b) above.

b. Taxes

Sales tax will be determined by the shipping address of the order and will automatically be added to your order in accordance with the current tax rate at time of charge.

c. Product Availability

All of our Products are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, or to discontinue offering certain products.

d. Refunds

If you are not 100% satisfied with your purchase, you can get a full refund up to 30 days from the date of purchase.

To request a refund, please Contact Us or call 888-444-9071. We will credit the amount paid for the returned product to the Payment Method you used to make the original purchase. Once it has been processed it will take between 5-7 business days to show up on your account depending on your bank. Notwithstanding the foregoing, we do not control when a specific credit card or Payment Method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.

Viviscal purchased in a retail store cannot be returned or refunded through our websites and must be returned to the location of purchase.

If more than 30 days have passed since you received your order, please Contact Us

e. Shipping and Product Acceptance

Shipping dates are estimates only. All shipments are sent via Canada Post. The risk of loss and title for all products purchased via the Website pass to you upon delivery of the products to the carrier.

5. USER CONTENT; USER CONDUCT.

a. Content

You are solely responsible for all photographs, video, images, information, data, text, software, music, sound, graphics, messages or other materials (“Content”) that you upload, post, publish or display (collectively, “Upload”), whether publicly or privately transmitted, by email or otherwise via the Services. Content also includes Content provided by you through third party services such as your social media account (e.g., Facebook, Instagram, Twitter, etc.) if such Content mentions, tags or otherwise interacts with Church & Dwight or Viviscal, the Website, the Services or any of our products or services

By Uploading any Content, you hereby grant and will grant Church & Dwight a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your Content in connection with the operation of the Services, the Website, the products, or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed. You represent and warrant that you own all right, title and interest in and to such Content, including, without limitation, all copyright and rights of publicity contained therein.

b. Conduct

You agree not to use the Services to:

A. email or otherwise Upload any Content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to Upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of Church & Dwight is objectionable or which restricts or inhibits any other person from using or enjoying the Services, or which may expose Church & Dwight or its users to any harm or liability of any type;

B. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; or violate any applicable local, state, national or international law, or any regulations having the force of law;

C. impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;

D. solicit personal information from anyone under the age of 18;

E. harvest or collect email addresses or other contact information of other users from the Services by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;

F. display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or Upload for any commercial purposes, any portion of the Services, use of the Services, or access to the Services;

G. further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or

H. obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Services.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation, removing the offending Content from the Services, suspending or terminating access rights or the account of such violators and reporting you to the law enforcement authorities.

The Services are for your personal use. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place.

6. TERMINATION

a. For us

We reserve the right to revoke your ability to access Services and the products offered on the Website for any reason at any time including as a result of a violation of these Terms or the Privacy Policy, without notice. We may issue a warning, temporarily suspend, indefinitely suspend or terminate your right to use or access all or any part of the Website at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your account.

b. For you

You may stop accessing the Services at any time or delete your account by calling the customer service phone number (888-444-9071).

7. THIRD PARTY LINKS.

The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. We do not investigate, monitor, or review any third-party websites or resources to ensure their accuracy, completeness, or appropriateness. Church & Dwight makes no representations or warranties with respect to the content, ownership, or legality of any such linked third party website or resource. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.

8. FEEDBACK; IDEA SUBMISSION.

a. Feedback

We welcome feedback, comments, reviews of the products you purchase through us, and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at consumer.relations@churchdwight.com or by reviewing a particular product. Feedback is nonconfidential and shall become the sole property of Church & Dwight. We shall own exclusive rights, including, without limitation, all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby irrevocably assign to us and agree to irrevocably assign to us all of your right, title and interest in and to all Feedback, including, without limitation, all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein. At our request and expense, you will execute documents and take such further acts as we may reasonably request to assist us to acquire, perfect and maintain our intellectual property rights for the Feedback.

b. Idea Submission

Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works in any form (“Ideas”) to Church & Dwight. Notwithstanding the foregoing, Ideas that are offered or communicated to us through the Services or otherwise shall be our property, and may be treated by us as non-confidential information. In such case, you agree that: (i) Ideas (including its complete contents) submitted by you to Church & Dwight will automatically become our property, without any compensation to you; (ii) Church & Dwight may use or redistribute Ideas and its contents for any purpose and in any way, without any compensation to you; (iii) we have no obligation to review Ideas; and (iv) we have no obligation to keep Ideas confidential, and no confidential relationship may be established by or inferred from the submission of any such Ideas to, or the consideration of your Ideas by us.

9. INTELLECTUAL PROPERTY.

You acknowledge and agree that all information on this site including, but not limited to, the content, materials, text, images, videos, graphics, trademarks, logos, trade dress, button icons, icons, code, photographs, music, software and other elements available on the Website are the property of Church & Dwight or our affiliates or licensors and are protected by copyright, trademark and/or other proprietary rights and laws. The trademarks, logos, and service marks displayed throughout the Website, whether marked with an ®, ™, or not at all, are registered and unregistered trademarks of Church & Dwight or its affiliates or third-party licensors. All other trademarks are the property of their respective owners. The copyrights in all of our Website’s content is owned by Church & Dwight. All rights reserved. Except as expressly set forth in these Terms, no license is granted to you and no right, title or interests are conveyed by virtue of accessing or using the Website. You may not copy, reproduce, download, modify, publish, sell, distribute, post, display, transmit, or in any way exploit any of this Website’s contents. Misuse of our trademarks and copyright protected materials is strictly prohibited and we aggressively protect our intellectual property rights. All rights not granted under these Terms are reserved by Church & Dwight.

10. REPORTING CLAIMS OF COPYRIGHT INFRINGEMENT

We take claims of copyright infringement seriously. Pursuant to sections 41.25 and 41.26 of the Canadian Copyright Act, we will process and investigate notices of alleged copyright infringement under the Notice and Notice regime. Upon receipt of an effective notice, we will act to forward the notice electronically to whom the electronic location identified in the notice belongs and inform you of its forwarding or, if applicable, the reason why it was not possible to forward it. We will also retain records that will allow the identification of the person to whom the electronic location belongs and do so for at least six months following receipt of an effective notice.

If you believe any materials accessible on or from this website constitutes copyright infringement, you may submit a written notification to our Copyright Agent (designated below). Please be advised that to be effective, the notice must be in writing and must include substantially all of the below information. No response will be given to notices which do not provide substantially all of the below information:

Identification of what infringement is being alleged (e.g., unauthorized access to copyrighted content).
Identification/description of the copyrighted work(s) you believe to have been infringed.
Identification of the material you believe to be infringing the copyrighted work(s) in a sufficiently precise manner to allow us to locate that material, including, location data (e.g., the web address or Internet Protocol (IP) address associated with the alleged infringement), and the date and time of the alleged infringing activity.
Your interest or right with respect to the copyright in the work(s) (e.g., a statement that you are the owner of the copyrighted work(s), or that you are authorized to act on behalf of the copyright owner).
Adequate information by which we can contact you (including your name, postal address, postal code, telephone number and, if available, e-mail address).
Your physical or electronic signature.

Our designated Copyright Agent to receive notices of alleged copyright infringement is trademarks@churchdwight.com.

Please be aware that if you knowingly materially misrepresent that material or activity on the website is infringing copyright in the work(s) at issue, you may be held liable for damages (including costs and all legal fees, disbursements and charges). .

11. DISPUTE RESOLUTION.

a. Arbitration Agreement

You and Church & Dwight agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act ("FAA"), and not by any state law concerning arbitration; and that any dispute between us, including disputes by either of us against any agent, employee, subsidiary, affiliate, predecessor in interest, successor, or assign of the other, will be resolved exclusively and finally by binding arbitration.

BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL. In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury. Arbitration is more informal, however, an arbitrator can award the same relief that a court can award. The arbitration will be administered by the American Arbitration Association ("AAA"), and conducted under AAA's Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the "AAA Rules") then in effect at the time of the dispute. You may obtain copies of the AAA Rules and forms and instructions for initiating an arbitration by visiting the AAA website at www.adr.org, or by calling AAA at (800) 788-7879. If you initiate an arbitration, we will promptly reimburse you for any standard filing fee which may have been required under AAA's Procedures once you have notified us in writing and provided a copy of the arbitration proceedings. However, if we are the prevailing party in the arbitration, applicable law may allow the arbitrator to award attorneys' fees and costs to us, including the filing fee.

b. Class Action Waiver

These terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without giving effect to any principles of conflicts of law.

You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the Provincial Court situated in Toronto, Ontario, Canada, within one year after the cause of action has accrued and, unless such a filing is timely made, the cause shall be permanently barred.

12. DISCLAIMERS.

ALL CONTENT, PRODUCTS, AND SERVICES ON THE WEBSITE ARE PROVIDED TO YOU "AS IS" WITHOUT ANY GUARANTEES OR WARRANTY. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CHURCH & DWIGHT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE CONTENTS IN THE SERVICES IN RELATION TO THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT CHURCH & DWIGHT) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

We reserve the right to change any and all content and to suspend, or stop providing access to the Website (or any features or functionality of the Website), the Services, and products at any time without notice and without obligation or liability to you. Reference to products, services, processes or other information by trade name, trademark, manufacturer, supplier, vendor or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by us.

13. LIMITATION OF LIABILITY.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CHURCH & DWIGHT, INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSEES, AND SUCCESSORS AND ASSIGNS, ASSUMES NO LIABILITY, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING (WITHOUT LIMITATION) DAMAGES FOR LOSS OF ANTICIPATED PROFITS OR REVENUE OR OTHER ECONOMIC LOSS IN CONNECTION WITH OR ARISING FROM ANY ACT OR OMISSION BY CHURCH & DWIGHT, ITS AGENTS, AFFILIATES, JOINT VENTURE PARTNERS, INDEPENDENT CONTRACTORS, OR UNAFFILIATED THIRD PARTIES AS A RESULT OF OPERATION OF THIS WEBSITE OR PROVISION OF SERVICES, AND/OR ANY ACT OR OMISSION IN FULFILLMENT OF OR IN BREACH OF THESE TERMS OR THE PRIVACY POLICY.

14. INDEMNITY.

You agree to defend, indemnify, and hold harmless Church & Dwight, its affiliates, licensors, suppliers, and third-party service providers, and each of their respective directors, officers, employees, contractors, agents, successors, and assigns from and against any claims, actions, demands, liabilities, and settlements including, without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your use or misuse of, or access to, the Services, the Website, or your violation of these Terms, or infringement by you (or any third party using your account or identity in the Services) of any intellectual property or other right of any person or entity. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate in asserting any available defenses.

15. GENERAL TERMS.

a. Entire Agreement

These Terms constitute the complete and exclusive agreement between you and us with respect to the subject matter hereof, and supersede all prior oral or written understandings, communications or agreements.

b. Severability

If any provision of these Terms, or portion thereof, is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary and the remainder of these Terms will continue in full force and effect.

c. Headings; Interpretation

The section headings in these Terms of Service are for convenience only and have no binding effect. Any use of the words “including”, “for example” or “such as” shall be read as being followed by “without limitation” where appropriate.

d. Force Majeure

We will not be liable for any delay or failure to perform resulting from causes outside of our reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, mechanical, electronic or communications failure or degradation, or strikes or shortages of transportation facilities, fuel, energy, labor or materials.

e. Agency

No agency, partnership, joint venture or employment relationship is created as a result of these Terms and neither you nor us has any authority of any kind to bind the other in any respect.

f. No Waiver

Any delay or failure by us to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. No waiver by us will have effect unless such waiver is set forth in writing and signed by us.

g. Assignment

Church & Dwight may assign, transfer, or delegate any of its rights or obligations under these Terms in its sole discretion and without consent. These Terms are personal to you, and you may not transfer, assign, or delegate your right and/or duties under these Terms to anyone else.

h. Survival

All provisions which by their nature should survive any termination of these Terms, or any termination of your use of the Website or Services, Content, products or subscription membership shall survive such termination.