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Shipping & Return Information


After placing your order, if you have provided us with your email address, you will get two emails: 1) The first email, will confirm that your order has been completed and is being processed; 2) The second email tells you that the processing of the order is complete, it is being prepared to ship and will include any relevant tracking information.
If you have not provided us with your email address, you may call (888)-444 9071 at any time and we will be happy to give you any relevant tracking information. All orders are shipped from within Canada and will arrive within 5-7 business days, from order date. Please note, shipping and handling is charged at a flat rate of $9.99.


If you are not satisfied with your product for any reason we offer a 90-day Money Back Guarantee on purchases made directly through Church & Dwight Canada Corp.

This is valid for the following products only purchased in any quantity:

· Viviscal Entry Kit

· Viviscal Silver Kit

· Viviscal Extra Strength Supplements

· Viviscal Man

· Viviscal Densifying Shampoo

· Viviscal Densifying Conditioner


If you wish to return your product please call customer service at (888)-444 9071 within 90 days of the date the product was received to receive a return authorization code. Once you have received this you may return the product to:

REF: Viviscal
Attention: Church & Dwight Canada Corp.
C/O Positive Fulfillment
2050 Codlin Cres., Unit 3, Toronto, ON M9W 7J2

Once Church & Dwight Canada Corp receives the return, a full refund for your order will be processed (less S&H).

Once your return has been received, please allow 7 business days for the refund to be processed. Once a refund has been issued, it will take between 5-7 business days to show up on your account, depending on your financial institution. If you have any questions, please call customer service at (888)-444 9071 for further assistance.