We offer FREE Standard Shipping on all subscription orders and orders over $100. No promo code needed, offer auto-applied at checkout. Standard shipping on orders under $100 will be charged $9.99 S&H.

When your order is placed, it takes 1-3 business days to get it processed, packaged, and ready to go. Packages usually take 3-7 business days to arrive once shipped via Canada Post.

After placing your order, you will receive two emails: 

  1. Order confirmation email-  this will confirm that your order has been captured and is being processed. 
  2. Shipment confirmation email- this will confirm your order has shipped and will include tracking information.

If you still have questions, feel free to call us at (888) 444-9071 to check the status if your order.



Our goal is to make sure that you're happy and have the best experience possible with us. If you are not 100% satisfied with your purchase, you can get a full refund up to 30 days from the date of purchase.

To request a return, please Contact Us or call (888) 444-9071.

Viviscal purchased in a retail store cannot be returned or refunded through our websites and must be returned to the location of purchase.​

If more than 30 days have passed since you received your order, please Contact Us.